> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nector.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Import Reviews

# Importing Reviews into Nector Platform

${frame}[](https://www.youtube.com/embed/vnI3Vs7AoEg)



### Introduction

Importing reviews into **Nector** helps you bring all your existing customer feedback—ratings, review text, images, and verification status—into one place. This is especially useful when you’re migrating from another reviews tool or launching Nector reviews for the first time.
In this guide, you’ll learn how to find the **Import Reviews** feature, download the correct CSV template, fill it in without formatting issues, and upload it successfully so reviews appear correctly on your storefront and dashboard.

## **Step 1 - Locate the Import Reviews Feature**

Begin by navigating to the feature called **“Import Reviews”** on the dashboard.


![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image1_k1n338.jpg)

## **Step 2 - Open Import & Bulk Update**

From the dashboard:
* Click **Customer Data**
* Then select **Import and Bulk Update**


![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image2_m1p4l7.jpg)

## **Step 3** - **View the Reviews Section**

Once inside Import and Bulk Update, scroll or navigate to the **Reviews** section.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image3_1o8it18.jpg)

## **Step 4** - **Find Import Reviews**

Inside the Reviews section, locate **Import Reviews**.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image4_1qe2s1f.jpg)

## **Step 5 - Start the Import Flow**

Click **Import** to import reviews in bulk from other platforms into the **Nector** platform.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image5_1a4fwjm.jpg)

## **Step 6** - **Choose a Provider**

Select the appropriate **provider** from the available list.
💡 *Tip: If you’re migrating from a specific platform/tool, choosing the provider format often reduces formatting errors.*


![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image6_2e6q67.jpg)

## **Step 7 - Use Nector Format (Optional)**

Alternatively, select the **Nectar format** and download a **sample CSV** file for guidance.


![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image7_7bmri5.jpg)

## **Step 8** - **Proceed to the Next Step**

Proceed to the next step once the previous ones are completed.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image8_1pi02hb.jpg)

## **Step 9** - **Confirm Product Context**

Ensure you have discussed the product before proceeding further.
💡 *Tip: Confirm product identifiers (Product ID / Reference Product ID / Slug) before uploading, so reviews attach to the right product.*

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image9_rrmgwu.jpg)

## **Step 10** - **Select Product (If Needed)**

If importing reviews for a **specific product**, select it from the dropdown.
If uploading **multiple product reviews**, you can leave this unselected.


![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image10_dtfdy4.jpg)

## **Step 11** - **Set Optional Publish/Verify Flags**

This field is optional. Choose to mark reviews as:
* **Published**
* **Verified**
by checking the respective boxes.
Leave unchecked if not needed.


![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image11_e2kdgg.jpg)

## **Step 12** - **Download the Sample CSV**

Download the **Sample CSV** file (if using the Nectar format) to proceed with the import.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image12_7jeev5.jpg)

## **Step 13 - Confirm Redirect**

After downloading, you will be redirected to a confirmation page.


![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image13_9tlcfk.jpg)

## **Step 14** - **Prepare Your CSV Carefully**

Prepare the file for uploading reviews:
* **Do not alter any headers**
* Either **email** or **mobile number** is mandatory
💡 *Tip: Most import failures happen because headers are renamed or a required identifier (email/mobile) is missing.*


![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image14_sfgorj.jpg)

## **Step 15** - **Fill in Customer + Source Details**

Add required fields such as:
* Customer name
* Reference
* Product
* Source
Set **Source = “Shopify”** for Shopify websites, or **“custom website”** for non-Shopify stores.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image15_1v7o377.jpg)

## **Step 16** - **Use Reference Product ID**

Use the **reference product ID** for accuracy. Nector uses this to associate reviews correctly.
You may also include a **product slug** if applicable.


![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image16_fq6bxm.jpg)

## **Step 17** - **Add Product ID + Review Content**

Include the **Product ID** if needed.
The **description** field should contain the customer’s review text.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image17_pov2hb.jpg)

## **Step 18 -** **Add Reply, Rating, and Optional Flags**

Enter:
* Brand reply to the review
* Customer rating
Optional fields:
* Approved
* Verified
* Featured

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image18_1drfkco.jpg)

## **Step 19** - **Use 1/0 for Review Flags + Add Images**

For boolean fields use:
* **1 = Yes**
* **0 = No**
For images:
* Add up to **5 image URLs**
* Separate them with commas


![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image19_xxma75.jpg)

## **Step 20** - **Format Images and Add Created Date**

Separate each image URL with a comma.
Add the **review created date** (modify only the date).

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image20_1xx3wwt.jpg)

## **Step 21** - **Keep Date Formatting Intact**

Ensure the format from **T to Z remains unchanged**.
Nector records only the **date**, not the time—so updating the date is okay, but keep the structure consistent.


![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image21_1t3mhpm.jpg)

## **Step 22** - **Upload and Import**

The date format should be **YYYY-MM-DD**.
Once ready:
* Click **Upload File**
* Verify the preview sample review
* Click **Import**
💡 *Tip: Always double-check the preview to confirm reviews are mapped to the correct product before importing.*

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image22_1scguua.jpg)

## **Step 23** - **Confirm Status + Watch for Email**

Check the import status and wait for a **confirmation email** with the specific subject line.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image23_1ts564l.jpg)

# Wrap-Up

You’ve successfully learned how to import reviews into **Nector** using the **Import Reviews** workflow. 🎉
You can now:
✅ Upload reviews in bulk using a CSV
✅ Preserve ratings, review text, replies, and verification flags
✅ Attach reviews to the right products using Reference Product ID
✅ Include images and correct created dates for accurate display