> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nector.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Manually Reward Coins to Customers ?

In this article we will be showing, how to manually reward coins to the customer, this can come useful, if in some exceptional case the coins are not automatically rewarded. The steps to manually reward is given below.

1. Go to [Customers](https://merchant.nector.io/customers) Page inside the **Loyalty Program**


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_1l4rchd.png)

2. From the list of customers, click on the customer you want to manually reward the coins

||  You can also search for customers with their email/mobile number, and then click on the customer

3. Look for the **Coins** subsection and click on the **Edit Balance** button


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_ak8z0z.png)

4. Under **Title** write the reason for rewarding the coins (Optional)

5. Enter the number of coins you want to reward in **Amount**

|| Make sure the operation selected is **Credit**


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_1d6kvz8.png)

6. Click on **Update** button to reflect the changes

| In this way you can easily reward coins manually whenever required, if you still require any more assistance kindly contact us at support@nector.io


# Related Articles

* [Customize the Reward for Placing an Order](https://nector.crisp.help/en/article/customize-the-reward-for-placing-an-order-1gtgyr5/)

* [Why isn't the customer rewarded yet ?](https://nector.crisp.help/en/article/why-isnt-the-customer-rewarded-yet-3cbqfg/?bust=1702371376373)