> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nector.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Manage Reviews ?

This article explains how to manage your reviews.

If you have set up your Reviews Programme and would like to manage the reviews in your store refer to this article:

| If you need help in setting up your Reviews Program, kindly refer to this article: [https://nector.crisp.help/en/article/review-program](https://nector.crisp.help/en/article/review-program-115oml/?bust=1701859228136)

1. Go to [Reviews](https://merchant.nector.io/reviews/dashboard) page and click on **Reviews** on the side-bar. Here you can find all the reviews listed along with their details such as name, rating, date, etc. You can also search for any particular review using their product Id, slug or customer name. You can also use filters to filter out certain reviews.


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_g0ibvt.png)

2. To view more details of the review and update the status or visibility, click on the review

If you would like to update the status of the review, you can refer to this section,

##### Status Management

* In the new page that opens on clicking open the review, look for this section


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_hvbj9v.png)

* Here,  you can mark the review as visible in your store by turning on the **Visiblity** button.

* You can mark the review to have a verified tag indicating a verified purchase, by turning on the **Verified** button.

* You can also make the review appear under the featured reviews section by turning on the **Featured** button

---


If you would like to update some details regarding the review kindly refer to this section,

### Updating Review Details

* Scroll below to find the **Update Review Details** section


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_12ckesz.png)

##### Description

To update the description of the review, click on it and write the new description

##### Reply to the review

To reply to the review with your own comment use it to write your reply

Finally click on **Save** button to reflect the changes made in the reviews

---


If you would like to delete the review kindly refer to this section,

### Deleting a Review

* Look for the **Delete** button at the top-right hand corner and click on it


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_1etrds6.png)

* A pop-up window appears, click on **Confirm** again to delete the review.

| In this way you can manage any review posted on your store. Incase of any more queries regarding reviews feel free to contact us at support@nector.io

# Related Articles

* [Review FAQs](https://nector.crisp.help/en/article/review-faqs-2ai9ha/?bust=1702377904040)