> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nector.io/sitemap.xml
> Use this file to discover available pages before exploring further.
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# How to change Redemption Check?

If Redemption Check is enabled, then only the customer who has generated the coupon code can use it. If it is disabled, then anyone with the coupon code can use it. Redemption check is enabled by default for all the offers on Nector.

|| If you are using a third party checkout solution, then there may be cases where the customer can login with different email/mobile during checkout, and the coupon code may not work. So, in such cases, it is recommended you turn off the redemption check for all the offers on nector. 

In order to change this option, follow the steps below:

1. Go to [Redemption Rules](https://merchant.nector.io/programs/loyalty?int_tab=redemption_rules) under **Loyalty Settings** inside the **Loyalty Program**.


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_f2wqmv.png)

3. Click on the offer you would like to change this option for

4. In the new page that opens, click on **Advanced Settings**


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_4s383h.png)

5. Click on the **Discount Settings** tab of the offer page

6. Scroll below to the **Restrict Coupon To The Customer Who Redeemed** section and enable or disable the option.

7. Click on **Save** button


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_1f6dqcq.png)

**How it works?**

* If enabled, then only the customer who has generated the coupon code can use it.
* If disabled, anyone who has the coupon code can use it (ex. family or friends).

| If you have any more doubts regarding this, you can always contact us at support@nector.io