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# Exporting Tier History Data

# Export VIP Tier History Proces**s**

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## **Introduction**

The **Export VIP Tier History** feature allows you to track customer tier movements—both **upgrades** and **downgrades**—within a selected timeframe. This is especially useful for:
• Monitoring customer loyalty progression
• Evaluating tier program performance
• Understanding customer engagement patterns
You can export up to **90 days** of tier transition data at once, making it easy to review trends and analyze customer journeys.

## **Step 1 - Introduction to the Feature**

In this guide, we will explore the **Export VIP Tier History** feature.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image1_7knw5s.jpg)

## **Step 2 - Navigate to Export VIP Tier History**

This feature helps you track how many customers have upgraded or downgraded to specific tiers within your selected timeframe (maximum: **90 days**).
To access it:
1. Go to **Customer Data**
2. Click **Export Data**
3. Select **Export VIP Tier History**

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image2_hi77dr.jpg)

## **Step 3 - Select the Date Range**

Click **Export** and choose your desired date range.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image3_1s22e59.jpg)

## **Step 4 - Ensure Valid Date Range**

Make sure the selected date range does not exceed **90 days**.
Once finalized, proceed to choose the tier.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image4_rbyiod.jpg)

## **Step 5 - Select a Tier (Optional)**

You may select a **specific tier** for the export.
If left blank, data for **all tiers** will be included.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image5_1bzzafo.jpg)

## **Step 6 - Select Upgrade or Downgrade Direction**

Specify whether you want to export:
• Only **Upgrades**,
• Only **Downgrades**, or
• Leave blank to export **all tier transitions**.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image6_1nt6lfh.jpg)

## **Step 7 - Leave Direction Blank for Complete Data**

If no direction is specified, the export will include **all upgrade and downgrade records**.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image7_1ryr15e.jpg)

## **Step 8 - Export for a Specific Customer (Optional)**

To export tier history for a single customer:
• Enter their **Lead ID**
The export will then contain only that customer’s tier movement data.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image8_1tq3cbn.jpg)

## **Step 9 - Export & Receive File**

Click **Export** once all filters are selected.
A download link will be sent to your **admin email**.
The exported CSV file will include:
• Lead ID
• Email address
• Mobile number
• Tier details
• Upgrade/Downgrade direction
• Date of tier transition

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image9_1tt0ocf.jpg)


## **Step 10 - VIP Tier Export Completed**

This completes the VIP tier export process.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image10_1y824zt.jpg)

## **Step 11 - View Export History**

To view previous downloads, go to the **History** tab under the Import/Export section.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image11_bmb9gk.jpg)

## **Step 12 - Resend Download Link**

Click **Send Download Link** to resend the file to your admin email.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image12_r9ox4x.jpg)

## **Wrap-Up**

With this feature, you can now:
✅ Track tier upgrades and downgrades over time
✅ Filter transitions by tier, direction, or customer
✅ Export up to 90 days of VIP tier movement
✅ Retrieve past exports easily
This data is invaluable for evaluating the effectiveness of your Loyalty Tier Program and understanding customer growth. 💚