> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nector.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Exporting Q&A Data

# **Exporting Q&A Data Process**

${frame}[](https://www.youtube.com/embed/9Mdr2RpnWp0)


## **Introduction**

The **Q&A Export** feature lets you download all question-and-answer entries across your account. Whether you're analyzing customer queries, migrating data to another platform, or reviewing product-specific questions, this tool helps you export the right information quickly and accurately.
You can export Q&As based on product, customer, or approval status — all in a clean CSV file sent straight to your admin email.

### **Step 1 - Navigate to Export Q&A**

To begin exporting Q&A data:
1. Click **Customers** in the left-hand menu
2. Select **Export Data**
3. Locate and click **Export Q&A**

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image1_1tjc91.jpg)

### **Step 2 - Start the Export Process**

Click **Export**.
From here, you can choose to export Q&A data **based on a specific product**.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image2_1sxngtu.jpg)

### **Step 3 - Export Without Product Filters**

If you do **not** select any product, the system will download a **generic Q&A export file** containing all eligible Q&As.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image3_17652j6.jpg)

### **Step 4 - Export Using Product Slug**

You can also export Q&A data by entering the **product slug**, allowing you to download Q&As tied to that product.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image4_1odpi8i.jpg)


### **Step 5 - Export Q&A for a Specific Customer**

To export Q&As asked by an individual customer, enter their **Lead ID**.
💡 *Tip:* The Lead ID can be found in the customer profile inside the Nectar dashboard.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image5_1c2s6t3.jpg)

### **Step 6 - Export Approved & Visible Q&As**

You may check the box to export only **approved Q&As** visible on the storefront.
Once your filters are configured, click **Export**.
An email with the CSV download link will be sent to your **admin email address**.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image6_1imb1wy.jpg)

### **Step 7 - Review the Exported File (Customer Information)**

The downloaded CSV file includes:
• Customer email
• Customer mobile number
• Customer name
• Product source reference

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image7_tqg858.jpg)

### **Step 8 - Review Product & Q&A Details**

The file will also contain:
• Reference ID
• Reference Product ID
• Product slug
• Question submitted
• Answer provided
• Brand
• Product redirection URL
This ensures a complete view of the product-related Q&A data.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image8_u4qh5v.jpg)

### **Step 9 - Approval & Timestamp Details**

Each Q&A entry includes:
• Approval status (1 = approved, 0 = not approved)
• Creation date

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image9_fabrp7.jpg)

### **Step 10 - View Q&A Export History**

Go to the **History** section to review previous Q&A exports.
Here, you can see past export files and timestamps.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image10_1ye0b2y.jpg)

### **Step 11- Resend Download Link**

Click **Send Download Link** to resend the export file to your admin email.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image11_1msubjq.jpg)

### **Step 12 - Completion**

This concludes the Q&A export process.
Thank you for following along!

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image12_h96guy.jpg)

## **Wrap-Up**

You now know how to:
✅ Export Q&A data account-wide
✅ Filter exports by product, slug, customer Lead ID, or approval status
✅ Review detailed Q&A information including product references and timestamps
✅ Retrieve past export files anytime
This export tool helps you analyze customer questions, centralize product intelligence, and streamline data migration workflows — all with just a few clicks. 💚