> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nector.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Customize the Reward For Placing an Order

| Before reading this, make sure you have setup the earning rule for placing an order. If you are unsure about this, refer to this article: [https://nector.crisp.help/en/article/loyalty-program-ways-to-earn](https://nector.crisp.help/en/article/loyalty-program-ways-to-earn-d5asf3/?bust=1701154660128)

On your nector dashboard, go to the [Earning Rules](https://merchant.nector.io/programs/loyalty?int_tab=earning_rules) tab under **Loyalty Settings** inside **Loyalty Program**. Scroll to the **Order Placed Reward** section and on the right side, click on the **Edit** button on the left side as shown in the below image.


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_1n4lv1m.png)

You will see a page as shown in the image below. Here, you can customize various aspects of order rewards.


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_1g9lw0m.png)

|| For all the below settings, you can optionally define separate rules for prepaid and COD (manual) orders. You can enable the **Use different settings for prepaid payments and manual payments** option and you will see the below view.

### Change How Many Coins To Reward?


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_cfdn8o.png)

In the first section, you can define how many coins to reward for every rupee or dollar spent on the store.

You can specify when to reward which is basically on what order state should the reward should be given

By default **Nector** gives us 9 different **order states**

* Order Placed
* Order Paid
* Order Completed
* Order Delivered
* Order Paid and Completed
* Order Paid and Delivered
* Order Completed and Delivered
* Order Paid and Completed and Delivered
* Order has Tags


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_1lgs06a.png)

|| If you have selected “Order Has Tags” option, then the reward will be given if the order has any of the mentioned tags, irrespective of the order status

||| Kindly note, if you are relying on order delivery status to reward the customer, make sure the delivery status is updated from the shopify end.

If you want to give separate reward for online vs COD orders, you can do it this way:

![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_48za88.png)

After making the changes, click on the **Save** button on the right side to save your changes
 
### Set The Maximum Coins To Reward

Scroll to the **Coin Reward Restriction** section.


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_1tn5ys4.png)

Here, you can put a cap on the maximum number of coins that can be rewarded to a customer per order.

After making the changes, click on the **Save** button on the right side to save your changes.

### Reward Only On Certain Products or Categories

Scroll to the **Reward Only On Certain Product** section.


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_1g7rhx0.png)

If you only want to reward the customers when they buy specific products or products that belong to specific collection/category, you can set it here.

After making the changes, click on the **Save** button on the right side to save your changes.

### Skip Rewarding On Certain Products

Scroll to the **Skip Rewarding On Certain Products** section.


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_pmznhp.png)

 Alternative to the above option, if you don't want to give reward for certain products, you can add the products here.

After making the changes, click on the **Save** button on the right side to save your changes.

### Skip Rewarding On Certain Tags

Scroll to the **Skip Rewarding On Certain Tags** section.


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_1fqyba6.png) 

This option will **skip rewarding for the entire order** if the mentioned tags exist on the order.

|| If the tag is added to an order after the reward is already disbursed, the reward will not be reverted. If this is the case, look into Revert Earned Coins feature and it's help article at [https://nector.crisp.help/en/article/revert-earned-coins](https://nector.crisp.help/en/article/revert-earned-coins-1uywe1k/?bust=1701155143976)

After making the changes, click on the **Save** button on the right side to save your changes.

### Skip Rewarding On Certain UTM Sources

Scroll to the **Skip Rewarding On Certain UTM Sources** section.


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_111o8tl.png)

This option will **skip rewarding for the entire order** if the mentioned utm sources exist on the order.

After making the changes, click on the **Save** button on the right side to save your changes.

### Changing The Content

To change the content that is shown in the **Ways to Earn** section on the widget or the rewards page, scroll to the **Content Settings** section to change the content.

After making the changes, click on the **Save** button on the right side to save your changes.


###  Related Articles                                                                    

* [Tier Based Rewards](https://nector.crisp.help/en/article/tier-based-rewards-1vi8r8h/?bust=1702374534450)